At Model Toy Kit Store, we take pride in delivering premium model kits, diecast collectibles, and hobby supplies with the same precision you apply to your builds. However, we understand that sometimes returns or exchanges are necessary. This policy outlines our straightforward process to ensure your satisfaction.

Who Can Return Items?

Our policy applies to hobbyists worldwide (excluding some Asian and remote regions) who meet these requirements:

  • Items must be returned within 15 days of delivery
  • Products must be in original, unassembled condition with all packaging
  • Proof of purchase (order number) is required

Non-Returnable Items

Due to their specialized nature, these items cannot be returned unless defective:

  • Opened paints & liquid chrome (safety reasons)
  • Glue products (chemical restrictions)
  • Custom photoetch/resin sets (made-to-order nature)
  • Decal sets & paint masks once opened
  • Diecast models with removed protective packaging

Step-by-Step Return Process

1. Initiate Your Return

Email our support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Photos if the item is damaged
Subject: Return Request – Order #[Your Order Number] Dear Model Toy Kit Store Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Item(s) for Return: [Product Name, SKU if available] Reason: [Defective/Damaged/Wrong Item/Other] [For damaged items, please attach photos showing the issue] Please advise next steps. Best regards, [Your Full Name] [Your Contact Email]

2. Receive Authorization

Within 2 business days, we’ll email:

  • Return authorization number (RMA)
  • Shipping instructions
  • Prepaid return label (for defective items)

3. Package Your Items

Repackage securely using original materials when possible. For fragile items like resin kits or display bases:

  • Wrap individually in bubble wrap
  • Use sufficient padding
  • Include all original documentation

4. Ship Your Return

Send to our Washington facility via tracked shipping:

Model Toy Kit Store Returns
1600 20th Street Northwest
Washington, US 20009
RMA: [Your Authorization Number]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 3-5 business days
  • Method: Original payment (Visa/MasterCard/JCB/PayPal)
  • Deductions: Return shipping costs unless item is defective

Exchange Process

For exchanges (subject to availability):

  1. Follow standard return procedure
  2. Specify desired replacement item in your email
  3. We’ll ship the new item once return is received
  4. Price differences will be refunded/charged accordingly

International Returns Note

Customers outside the U.S. are responsible for:

  • Return shipping costs
  • Any customs fees
  • Marking package as “Returned Goods” to avoid duties

We recommend using the same carrier as original delivery (DHL/FedEx/EMS).

Damaged or Defective Items

For issues with delicate items like photoetch parts or diecast models:

  • Contact us within 48 hours of delivery
  • Include clear photos showing damage
  • We’ll typically send replacements without requiring return

Questions?

Our team of fellow enthusiasts is happy to help with any return concerns:

Email: [email protected]
Phone: [Your Customer Service Number]
Hours: Monday-Friday, 9AM-5PM EST

Last Updated: [Insert Date]